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Posted by Diane on 01/04/2014
I've eaten here twice with my daughter both times on Tuesday night and have decided we won't be going back. The waiter we had both times was rude and impatient. We really enjoyed the food the first time but the second time not as much and ordered the same things. The attitude of the waiter really negatively affected the experience enough so that we won't be returning.
Posted by judi on 07/28/2012
We loved this place. There is always a line out on the sidewalk and it could take an hour but it is well worth the wait. We are from St.Louis and know authentic Italian food and this was great. Yes, the place is small and crowded so if that turns you off don't go! To those who love a great eating experience then definatekly go!! We had lobster lasgna and veal parm. Both were yummy as was the squid appetizer. Staff was working like crazy to accomidate everyone. Judi
Posted by tom on 09/21/2011
food quality excellent service not so good because it was so smaller then the anther ristorante in Boston but the food was good i had salmon with sundries tomatoes and lobster cream sauces
Posted by anonymous on 08/19/2011
First of all, the food is wonderful. Easily the best chicken marsala I've ever had and the lobster dish my friend ordered was amazing as well. Unfortunately, our old waitress was awful. She never once smiled, ordered us to sit in specific seats at the table, immediately demanded that we order despite never having been there and never again checked up on us. Afterwards she counted our payment in front of us, declared that the tip wasn't enough ($6 on a $50 meal), glared at us incredulously when we didn't give her more, and eventually stormed off. Easily the worst service I've ever had.
Posted by Boston Diner on 07/20/2011
Dined a few times in 2011; heard so much about the place and the line is always so long... Waited 5 minutes after trying to enter the restaurant part but was quickly hollered at to close the door by a grandfather-like waiter - just like at home! Tight, noisy place but the food was great, the service prompt and friendly. Our party had lobster ravioli, pumpkin tortolini, veal and chicken parm - unanimous that all the food was delicious. Portion sizes good & prices were great. (Cash only) Yes they move things along quickly inside, but we like to walk to one of the bakeries after dinner anyway, so it was ok with us. Recommended!
Posted by adriana on 10/27/2010
I dined at Giacomo's with friends from out of town and I will never return there. The service was not good! From the moment we sat down, we were rushed by the wait staff, first in ordering our meal and then paying the tab. 5 minutes after we received the tab, the waitress announced that we would need to "take care of this now". Our plates were taken away as soon as we ate our last bite and in one case while our friend was still eating. The food was okay but the dining experience was terrible.
Posted by Anonymous on 04/15/2010
I really enjoy the food here. I always come back for the same dish. However, the service at the south end location is usually awful. I came for dinner, ordered the usual, and the waitress put in a wrong other. I told the waiter who was helping run the food that my order was wrong. He rolled his eyes at me and insisted that it was what I ordered; then turned and walked away. When I told my waitress about the incident, she did not make any attempt to fix my order either. For the rest of the night, the bus boy provided us service because none of the servers came back. And we had to wait for a very long time for the waitress to bring our check after I requested it from the bus boy.